Chief Nursing Officer, Quality & Allied Health Services New

What You Will Do

As Chief Nursing Officer, Quality & Allied Health Services, you will serve as a member of the senior leadership team of IHI, providing leadership of clinical services across the organization’s Quality and Allied Health departments. This includes physical therapy, psychosocial, genetic counseling, dental hygiene, nutrition, and career counseling as well as patient education, risk management, program management, and quality improvement.

The Opportunity

• Participate in staff supervision, performance evaluation, merit increases and disciplinary action; evaluate staff and teams for continuous safety, quality, professional development and process improvement 
• Ensure cross-functional collaboration across multidisciplinary and disease-specific teams and function as the point-of-contact for physicians, management & staff to resolve administrative and operational barriers
• Collaborate with leaders to establish and/or implement goals, objectives, policies, procedures and systems for identified gaps
• Participate in strategic and business planning and development of center goals
• Provide oversight and direction for financial management and budgeting activities for departments; oversee targets, monthly budget evaluations and trending as required
• Assure compliance with Practice Guidelines, Delegation and Continuity, and Coordination of Care Standards
• Serve as a subject matter expert (SME) on quality interventions and effectively communicate strategic corporate and quality initiatives
• Collaborate on operational matters, committee involvement, project management; participate in planning and facilitation of IHI goals as assigned
• Serve as a member of the Quality Improvement and Compliance Committees
• Provide ad-hoc support for various organizational projects as they arise
• Serve as backup for policy management and incident reporting system, managing tickets and addressing issues in the absence of the primary administrator

This position may require occasional travel for training/conferences as well as supporting IHI initiatives, as needed.

Requirements

• Master’s degree in related field required
• Valid Registered Nurse or Nurse Practitioner license in the State of Indiana required
• Minimum 10 years of progressive leadership experience in hospital, ambulatory health, or group practice setting required
• All IHI employees are expected to enable multi-factor authentication via their personal smart phone/smart device in order to access IHI systems as a requirement of the role.  

Additional requirements

• Knowledge of clinical operations: scheduling, front office, clinic care management, Allied Health departments
• Knowledge of Informatics, Lean and Continuous Quality Improvement principles, practices, methods, and tools
• Knowledge of computer applications including spreadsheets, medical records, and clinical care processes
• Knowledge of occupational health, safety hazards/standards, and health care laws/regulations
• Skill in conducting QA/QI checks of medical records and other clinical documentation and performing patient satisfaction surveys
• Ability to educate staff in both verbal and written form in formal and informal settings
• Ability to work effectively with diverse individuals at all levels of the medical practice

This position is open to residents of the State of Indiana, and requires routine presence at our Center in Indianapolis, IN. Frequency of on-site presence is dependent upon role and department needs.